Overview
This article describes the process of on-boarding a new Customer / Merchant. If you have any further questions regarding on-boarding of new Merchant IDs, please contact the Support team.
- Merchant ID/s are set-up by Acquirer
- Depending on who the Merchant’s Acquirer is depends on who will issue the Merchant ID for the Merchant. For a list of the supported Acquirers/MIDs which Woohoo Pay can onboard, please see here.
- Depending on who the Merchant’s Acquirer is depends on who will issue the Merchant ID for the Merchant. For a list of the supported Acquirers/MIDs which Woohoo Pay can onboard, please see here.
- Reseller completes ‘New Sign-up Form’
- The ‘New Sign-up Form’ needs completing for each Merchant you wish to onboard on the Gateway. The norm is for the Merchant to complete the PDF form and return it to the Reseller.
- This form was sent across to the Reseller when the platform first went live.
- This form was sent across to the Reseller when the platform first went live.
- The ‘New Sign-up Form’ needs completing for each Merchant you wish to onboard on the Gateway. The norm is for the Merchant to complete the PDF form and return it to the Reseller.
- Completed form sent to Woohoo Pay
- Once the ‘New Sign-up Form’ has been completed and return to the Reseller. The Reseller should then send this PDF form across to partnersupport@woohoopay.com via e-mail. Once received by Woohoo Pay Support you’ll receive a response from a representative who will see the set-up through to going live.
- Partner Support is an monitored inbox used for New Applications and Support queries for our Resellers.
- Partner Support is an monitored inbox used for New Applications and Support queries for our Resellers.
- Once the ‘New Sign-up Form’ has been completed and return to the Reseller. The Reseller should then send this PDF form across to partnersupport@woohoopay.com via e-mail. Once received by Woohoo Pay Support you’ll receive a response from a representative who will see the set-up through to going live.
- Woohoo Pay process form and set-up account
- The Woohoo Pay Support representative will take the appropriate actions internally to set the account up on the Gateway. Some accounts will require a Terminal ID log-on with the Acquirer, however some do not. Woohoo Pay handle this whole process for the Reseller.
- On average an account set-up does not take more than 24 working hours. If a delay is expected, Resellers are notified via the original application submission e-mail trail.
- On average an account set-up does not take more than 24 working hours. If a delay is expected, Resellers are notified via the original application submission e-mail trail.
- The Woohoo Pay Support representative will take the appropriate actions internally to set the account up on the Gateway. Some accounts will require a Terminal ID log-on with the Acquirer, however some do not. Woohoo Pay handle this whole process for the Reseller.
- Woohoo Pay tests connection with Merchant Acquirer
- A dummy transaction is attempted on the Merchants Accounts to ensure a live and processing connecting is available between the Gateway and the MID.
- A dummy transaction is attempted on the Merchants Accounts to ensure a live and processing connecting is available between the Gateway and the MID.
- Account live letter is sent to Reseller
- A standard template live letter is sent across to the Reseller (the account requester will receive the e-mail). This live letter contains all the details for the Merchant including their Gateway ID, Signature Key and the Merchant Management System (MMS) details.
- A standard template live letter is sent across to the Reseller (the account requester will receive the e-mail). This live letter contains all the details for the Merchant including their Gateway ID, Signature Key and the Merchant Management System (MMS) details.
- Reseller provides Merchant with live details
- It is the Resellers responsibility to forward the appropriate live details onto the Merchant for viewing and notification. The Merchant should produce an internal process to action this.
- The Gateway ID and Signature Key is require for any Merchants completing an integration to the Gateway.
- The MMS details are for those users who want to view transaction reports and make use of the Virtual Terminal and Pay Button functionality.
- It is the Resellers responsibility to forward the appropriate live details onto the Merchant for viewing and notification. The Merchant should produce an internal process to action this.
- Merchant can begin processing
- Once the Reseller has shared the live details with the Merchant, they can complete any final set-up on their side (e.g. the integration) and from there they can begin processing and using the Gateway as required.
- We do recommend Merchant’s run a friendly live transaction to ensure your entire card processing system is operating as they expect. This will also give them a final chance to check their settlement times and settlement bank details before going live.
- Once the Reseller has shared the live details with the Merchant, they can complete any final set-up on their side (e.g. the integration) and from there they can begin processing and using the Gateway as required.